Productivity is the most discussed, one of the most crucial, and yet the least understood of all organizational variables. It seems that nobody knows how to measure productivity. No call centres, no Board Rooms, no consultancies. So people measure cost savings, totems (e.g., recruitment targets), waste management and colleagues’ opinions as closest matches. None of these are any use at all.
So in this video we look at how productivity is measured and how it can be improved. With luck, you will find it useful as well as informative. If you have any questions do ask. Craig