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Case Study - Service Sector

Our client is a specialist service provider within the Real Estate and Facilities Management sector. It is involved in some of the largest transformation projects for enterprise clients across the UK and internationally, employing over 400 thousand employees.


The need for the Knight index was identified by a business improvement expert engaged by the client. Insights from the Ki informed the client’s training and development planning, reinforcing the infrastructure of ongoing support.



  • Organisational assessment across critical business areas

  • Evidenced based diagnostics, accurately highlighting which areas of the business require support

  • Clear roadmap for targeted improvement

  • Prognoses for both action and inaction

  • Precision targeting of scarce resources for the best outcome

  • A baseline from which to measure improvements

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